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Our Customers Tell Our Story Best

We still believe the customer is always right. We care what you think and about quality. The feedback we get makes it all worthwhile.
How Garrett Makes Customers Happy

“ Billie S. I purchased that item along with the rails. Really well made and simple to assemble Garrett: Well I am glad. Yes we have that also. You can look on our website and see the way it is made and how to set it up. It is extremely good support under the mattress. Billie S. ok thanks, i will measure and let you know. Besides the size situation, we are extremely pleased with everything, it really is a high quality setup. Do you guys also make the metal support frame? Garrett: The measurements are the size of the box. It has to be a little longer than 82” to get the hooks and cardboard in it. We only keep a few pairs of the 86” in stock and they are in a different place. I wont say it is impossible, but if you measure from one end to the other and not measure the hook, it will tell you if they are 82”. Sometimes I have found that the manufactures shorten the mattress and it is not a true queen size. Just let us know if you measure them and they are more than 82”. Also the 86 only come in unfinished wood so if you got the light ones they are 82”. Billie S. Hi, I put the bed rails together before, great product. However, they are about 4-5 inches longer than the mattress. Is it possible that I was sent the Calif. King rails.? On the box the rails came in it says  6×41/4 x841/2 which I unfortunately noticed after the frame was assembled. Garrett: You are very welcome. Billie S. Just recieved items, thanks for the prompt shipping and also returning my emails promptly ”

Finding you folks was a Godsend!

“ Thank you, SO MUCH!  Bed slats just arrived by FedEx.  Without them, we would not have been able to set up a nice piece of furniture for visiting grand daughter. Original rails were discarded by mistake, leaving us “up the proverbial creek, without a paddle”.  Finding you folks was a Godsend!  Again, THANK YOU! -Bob F. ”

Well, how about that!

“ Well how about that!  Thanks.  Suggest you update instructions for people like me -Christine I do not think you need inserts. See if the glides will screw into legs. -Carl I am so sorry to bother you again.  I am in process of putting the mattress support together.  I am missing the inserts.  There aren’t any to be found in the bag with the nuts, bolts, retainer clips, and glides.  Can you please send to me. I did stain the bed rails and they look great!! Thanks -Christine ”

Constructive criticism

“ I was pleased with the quick delivery and ease of online ordering with my recent order. Instructions provided were also very easy to follow. With customer service in mind, I did want to make you aware of two issues: (1) two 3/4″ screws were missing and (2) it was necessary to use a wrench to screw one of the glides into the support. I was able to assemble the supports but was disappointed with the inconvenience caused by these two items. Thank you. -M Russell ”

Side rails arrived in excellent condition

“ Carl the side rails arrived in excellent condition and the dark stain is nearly a perfect match. The bed is now reassembled plus the new center supports. Should last a long long time! Thank you! -K. Parsons ”

Bedding, Hospitality, and Mirror Support Products

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  • review rating 5  Cannot day enough good things about this company. One of our bed rails cracked and collapsed at 4am on Sunday morning. We have no idea why! Ordered new ones from Garrett on Sunday afternoon and had the on Wednesday 1 pm. They fit perfect, and the metal slat system with adjustable center supports that I ordered were perfect. The bed is better than when it was new 4 years ago. Totally recommend Garrett Mirror Support Co.

    thumb David Beamer
    5/07/2018

    review rating 5  I was delighted to find the replacement slats for my Ethan Allen bed. But the real surprise came when I ordered them on a Monday and they were delivered to my house on Wednesday!!! AND they fit perfectly! Top shelf customer support and delivery.

    thumb Sherry Godin
    9/03/2015