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“ Many customers contact us about finish color on wooden bed rails. Here’s a recent example: “I ordered a set of replacement bed rails for my queen sized bed, and they arrived as scheduled. We just installed them this weekend and they fit well; however, I thought that I had ordered a dark wood tone to match our bed, but the rails we received are black. Could you please check my order and advise what I ordered?” Thank you! A. Chapman “Hello Amy…The current batch of dark bed rails are a bit darker than normal. None will match correctly. We suggest if the finish is important order the unfinished. They are sanded and ready to stain.” Thank You Carl ”
“ Good morning, I received the bed rails Friday and put the bed together that evening. I was extremely pleased with the quality of the whole product. All of the parts were there, everything fit properly, did not have to run to the hardware store for anything. It was a pleasure working with a quality product instead of most of the crap that is out there today. Thanks again, Rick ”
“ Billie S. I purchased that item along with the rails. Really well made and simple to assemble Garrett: Well I am glad. Yes we have that also. You can look on our website and see the way it is made and how to set it up. It is extremely good support under the mattress. Billie S. ok thanks, i will measure and let you know. Besides the size situation, we are extremely pleased with everything, it really is a high quality setup. Do you guys also make the metal support frame? Garrett: The measurements are the size of the box. It has to be a little longer than 82” to get the hooks and cardboard in it. We only keep a few pairs of the 86” in stock and they are in a different place. I wont say it is impossible, but if you measure from one end to the other and not measure the hook, it will tell you if they are 82”. Sometimes I have found that the manufactures shorten the mattress and it is not a true queen size. Just let us know if you measure them and they are more than 82”. Also the 86 only come in unfinished wood so if you got the light ones they are 82”. Billie S. Hi, I put the bed rails together before, great product. However, they are about 4-5 inches longer than the mattress. Is it possible that I was sent the Calif. King rails.? On the box the rails came in it says 6×41/4 x841/2 which I unfortunately noticed after the frame was assembled. Garrett: You are very welcome. Billie S. Just recieved items, thanks for the prompt shipping and also returning my emails promptly ”
“ Thank you, SO MUCH! Bed slats just arrived by FedEx. Without them, we would not have been able to set up a nice piece of furniture for visiting grand daughter. Original rails were discarded by mistake, leaving us “up the proverbial creek, without a paddle”. Finding you folks was a Godsend! Again, THANK YOU! -Bob F. ”
I was delighted to find the replacement slats for my Ethan Allen bed. But the real surprise came when I ordered them on a Monday and they were delivered to my house on Wednesday!!! AND they fit perfectly! Top shelf customer support and delivery.
Cannot day enough good things about this company. One of our bed rails cracked and collapsed at 4am on Sunday morning. We have no idea why! Ordered new ones from Garrett on Sunday afternoon and had the on Wednesday 1 pm. They fit perfect, and the metal slat system with adjustable center supports that I ordered were perfect. The bed is better than when it was new 4 years ago. Totally recommend Garrett Mirror Support Co.
Carl and Debbie are always a pleasure to deal with.