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“ I just spoke with you on the phone and you said to send a picture and you would select the finish that would match this best. I understand that it may not be perfect… This is a bunk bed that’s traditional oak finish from the 50’s or 60’s just for reference. Thank you for your quick response. I appreciate you taking the time. So glad to order from a company here in the US! C. Morelli ”
“ Wow! Garret Mirror replacement bed rails arrived within 3 days of my order and ready to install. Your company was one of the very few that offer unfinished and *finished* rails. I would not have been able to stain or paint the rails, so I needed a set that was close to the cherry wood color of our bedframe. What a lifesaver to be able to find a place that would ship the rails ready to install and within a few days. Many thanks!! -Jenny H. ”
“ I received the two brackets today..thank you very much. They worked perfectly! Oh I am so happy… I’ve been trying to find them for 6 months Great customer service! M. Allen ”
“ Carl that all sounds terrific and we can’t wait to get them. When I get it together I’ll let you know how we did on the match but we’re gonna love it regardless. Thanks again. -C. Parsons ”
“ Thank you for the prompt reply. We don’t need a perfect match. I think the light finish will be fine. I should have sent you pictures to begin with, that’s on me. I just got caught up with the description of the medium finish, which said “close to oak”. My apologies. I should have double-checked with you guys before ordering. If you need me to pickup the return shipping, I would understand. My wife won’t be happy, as I’ve already heard her say 3 or 4 times: “why didn’t you ask me before you ordered this?” But it’s not the first time I’ve been in the dog house, and won’t be the last. Just let me know how we need to proceed to get the Medium rails swapped out for the Light rails. I’ve already got it packed back in the box with original protective wrapping in place just as I received them. Again, Carl, thank you for all your help in resolving this. It’s a pleasure working with an American company that offers great customer service. 0William ”
I was delighted to find the replacement slats for my Ethan Allen bed. But the real surprise came when I ordered them on a Monday and they were delivered to my house on Wednesday!!! AND they fit perfectly! Top shelf customer support and delivery.