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“ Hi Carl, We received the bed rails that I ordered last week but they appear to be dark cherry? I’ve attached a photo for your information. I believe I ordered medium oak. The bed head rails are light oak but these seem really dark. Can you verify what was shipped? Thanks, Todd Dear Todd, Yes, those are our medium finish. We will never (off the shelf) send a product that will match your furniture. Each time we make a shipment we hope it will be a close match, however. If finish matters, we always recommend the unfinished as they are sanded and ready to stain. If you prefer you may return these and order unfinished. You are a good fellow and our desire is to make you happy. Warmest, Carl Garrison Thanks for your reply Carl. Can we swap the medium oak out for the light pine? That looks like a close match to the light oak head boards we have. Please let me know how to proceed with swapping the rails. I still have the original shipping box and material so I can repackage them the same way they were shipped. Thanks for your assistance. Dear Todd, I will send out today pair of the 82L. You may put them in same carton or wait for these to arrive. Our return address is on shipping label. Just take them to a UPS store and ship back to us. It will be an even swap. Regards, Carl Garrison Great……thanks for your assistance and great customer service. Todd ”
“ Thank you! Great customer service! Kim C. ”
“ Hi Carl, Literally 10 minutes after I emailed you to check the order, UPS delivered the order. Looking forward to putting things together tomorrow! Thank you! Matt ”
“ Thank You One and All I ordered the metal cross supports last week after speaking with the representative on the phone. He assured me that he had what I needed and would process the order if I completed it by Email before 3:00 p.m. I got the order Friday, installed it relatively easily Saturday morning when the new bedding arrived, and all is well. The replacements parts seem to be better quality than the original Ethan Allen parts purchased more than 20 years ago. Excellent rating on all fronts as far as I am concerned. ”
“ Hi Carl, Thanks so much for assisting me this morning. I’m looking forward to my new rails and support.Have a great day. Barbara P. ”