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“ Thank you, SO MUCH! Bed slats just arrived by FedEx. Without them, we would not have been able to set up a nice piece of furniture for visiting grand daughter. Original rails were discarded by mistake, leaving us “up the proverbial creek, without a paddle”. Finding you folks was a Godsend! Again, THANK YOU! -Bob F. ”
“ Well how about that! Thanks. Suggest you update instructions for people like me -Christine I do not think you need inserts. See if the glides will screw into legs. -Carl I am so sorry to bother you again. I am in process of putting the mattress support together. I am missing the inserts. There aren’t any to be found in the bag with the nuts, bolts, retainer clips, and glides. Can you please send to me. I did stain the bed rails and they look great!! Thanks -Christine ”
“ I was pleased with the quick delivery and ease of online ordering with my recent order. Instructions provided were also very easy to follow. With customer service in mind, I did want to make you aware of two issues: (1) two 3/4″ screws were missing and (2) it was necessary to use a wrench to screw one of the glides into the support. I was able to assemble the supports but was disappointed with the inconvenience caused by these two items. Thank you. -M Russell ”
“ Carl the side rails arrived in excellent condition and the dark stain is nearly a perfect match. The bed is now reassembled plus the new center supports. Should last a long long time! Thank you! -K. Parsons ”
“ I just spoke with you on the phone and you said to send a picture and you would select the finish that would match this best. I understand that it may not be perfect… This is a bunk bed that’s traditional oak finish from the 50’s or 60’s just for reference. Thank you for your quick response. I appreciate you taking the time. So glad to order from a company here in the US! C. Morelli ”
I was delighted to find the replacement slats for my Ethan Allen bed. But the real surprise came when I ordered them on a Monday and they were delivered to my house on Wednesday!!! AND they fit perfectly! Top shelf customer support and delivery.
Cannot day enough good things about this company. One of our bed rails cracked and collapsed at 4am on Sunday morning. We have no idea why! Ordered new ones from Garrett on Sunday afternoon and had the on Wednesday 1 pm. They fit perfect, and the metal slat system with adjustable center supports that I ordered were perfect. The bed is better than when it was new 4 years ago. Totally recommend Garrett Mirror Support Co.