We provide the best Quality of products to you. We are always here to help our lovely customers.

“ Well how about that!  Thanks.  Suggest you update instructions for people like me -Christine I do not think you need inserts. See if the glides will screw into legs. -Carl I am so sorry to bother you again.  I am in process of putting the mattress support together.  I am missing the inserts.  There aren’t any to be found in the bag with the nuts, bolts, retainer clips, and glides.  Can you please send to me. I did stain the bed rails and they look great!! Thanks -Christine ”

Well, how about that!

“ I was pleased with the quick delivery and ease of online ordering with my recent order. Instructions provided were also very easy to follow. With customer service in mind, I did want to make you aware of two issues: (1) two 3/4″ screws were missing and (2) it was necessary to use a wrench to screw one of the glides into the support. I was able to assemble the supports but was disappointed with the inconvenience caused by these two items. Thank you. -M Russell ”

Constructive criticism

“ Carl the side rails arrived in excellent condition and the dark stain is nearly a perfect match. The bed is now reassembled plus the new center supports. Should last a long long time! Thank you! -K. Parsons ”

Side rails arrived in excellent condition

“ I just spoke with you on the phone and you said to send a picture and you would select the finish that would match this best. I understand that it may not be perfect… This is a bunk bed that’s traditional oak finish from the 50’s or 60’s just for reference. Thank you for your quick response.  I appreciate you taking the time. So glad to order from a company here in the US! C. Morelli ”

So glad to order from a company here in the US! 

“ Wow! Garret Mirror replacement bed rails arrived within 3 days of my order and ready to install. Your company was one of the very few that offer unfinished and *finished* rails. I would not have been able to stain or paint the rails, so I needed a set that was close to the cherry wood color of our bedframe. What a lifesaver to be able to find a place that would ship the rails ready to install and within a few days. Many thanks!! -Jenny H. ”

Wow! Garret Mirror replacement bed rails arrived within 3 days of my order and ready to install.

“ I received the two brackets today..thank you very much.  They worked perfectly! Oh I am so happy… I’ve  been trying to find them for 6 months Great customer service! M. Allen ”

Oh I am so happy… I’ve  been trying to find mirror support brackets for 6 months

“ Carl that all sounds terrific and we can’t wait to get them. When I get it together I’ll let you know how we did on the match but we’re gonna love it regardless. Thanks again. -C. Parsons ”

We’re gonna love it regardless

“ Thank you for the prompt reply.  We don’t need a perfect match.  I think the light finish will be fine.  I should have sent you pictures to begin with, that’s on me.  I just got caught up with the description of the medium finish, which said “close to oak”.  My apologies.  I should have double-checked with you guys before ordering.  If you need me to pickup the return shipping, I would understand.  My wife won’t be happy, as I’ve already heard her say 3 or 4 times:  “why didn’t you ask me before you ordered this?”  But it’s not the first time I’ve been in the dog house, and won’t be the last.  Just let me know how we need to proceed to get the Medium rails swapped out for the Light rails.  I’ve already got it packed back in the box with original protective wrapping in place just as I received them.  Again, Carl, thank you for all your help in resolving this.  It’s a pleasure working with an American company that offers great customer service. 0William ”

It’s a pleasure working with an American company that offers great customer service.  

“ Order arrived quickly, packaging was perfect as well as the fit!! Great job guys, thanks so much! T. Blackett ”

Order arrived quickly, packaging was perfect as well as the fit!!

“ So impressed with your speedy delivery, and quality of rails!!! I put them in MYSELF, (hubby assembled the support part). Will def recommend to everyone!!!! Fondly, T. Perez ”

I put the bed rails in MYSELF!

“ Last Monday I called and placed my order for side rails. Our bed broke the night before, mind you the day before our anniversary. Thanksgiving was a week and a half away. We needed our bed fixed sooner than later. I made my order before noon on a Monday. I found the box at our door Thursday of the same week. The color was a good match to our existing bed. We put the bed together and slept on it that Thursday night. You folks were great to work with over the phone. Your speediness was quite appreciated! -C. Marlin ”

Our bed broke the night before!

“ Thank you, Debbie, for your kindness. Please let Carl know what great customer service the company delivers. I will be sure to send my friends your way. -Carolyn J. ”

Thanks for your kindness

“ Great customer service. D. Robare ”

Great customer service

“ Happy with mirror support brackets.  Well made and mirror rail brackets are robust. -Rich ”

Happy with mirror support brackets. 

“ I appreciate the credit you did for me.  I apologize for the delayed response but I have just transferred here for work and received a new phone number so I didn’t hear your phone message until recently. I’m am happy to have the antique bedroom set for my guest bedroom again and the rails are as good a match as I could expect without a custom solution or total refinish. My little rant was more against UPS and wanted to inform you of their customer service.  I’m betting that they are probably great if they don’t bring anything across international borders.  I wasn’t really expecting any compensation from you or to even redo the invoice as it is one of the “it isn’t worth the time” exercises but am grateful for your help. People are quick to complain and slow to thank, but, thank you for going the extra mile! All the best -J. Ness ”

People are quick to complain and slow to thank, but, thank you for going the extra mile!

“ Just a note of appreciation from a satisfied customer! I found you through a Google search last weekend. My wife wanted to order bed rails through Amazon because of the 2 day free shipping, but after viewing your web site, I decided to order from you. We are ecstatic that the online order arrived in two business days (to Eastern PA). Just as importantly, we really like the look and sturdiness of the queen bed sideboards. Thanks! -John H. ”

I found you through a Google search last weekend

“ Thank you for sending the rails which I ordered last week.  They are a perfect color match to my existing bedroom set, and I was delightfully surprised.  Your workmanship is exceptional, and I know the rails will wear well throughout the coming years.  I am especially thankful for the ease of ordering and your patience with my many questions.   A very satisfied customer, -P. Mellon ”

They Matched The Existing Bed Perfectly

“ Carl, Thank you for the email and the suggestion however the two headboards and footboards would be two difficult to secure. Even though it is more expensive I’d prefer two pair that I can secure both headboards and footboards. I’m looking forward to the receiving my order and I appreciate you reaching out with your suggestion. Especially since it is for a less expensive option. That says a lot about you and your character. Thanks Again! B. Jamison ”

Less expensive and solved my problem

“ Good evening!  My light sideboards are awesome!  Perfect match. Thank you so much. -Michelle ”

My light sideboards are awesome! 

“ I hope you had a wonderful 4th of July.  No worries, as a distributor myself, I understand how these things happen J  Your customer service is excellent!  Thank you for responding so soon.  I’ll look for the additional hardware to arrive soon. Have a great day. K. McGrath ”

K. McGrath

“ Thank you so much for your help and I agree that the shims are not going to solve the problem. I will have to look into how I can order another bedrail and then get back to you about the return process. I absolutely love the wooden side rails the I bought from you. -D Sikaras ”

D. Sikaras

“ Hi Carl, We received the bed rails that I ordered last week but they appear to be dark cherry?  I’ve attached a photo for your information.  I believe I ordered medium oak.  The bed head rails are light oak but these seem really dark.  Can you verify what was shipped? Thanks, Todd   Dear Todd, Yes, those are our medium finish. We will never (off the shelf) send a product that will match your furniture. Each time we make a shipment we hope it will be a close match, however. If finish matters, we always recommend the unfinished as they are sanded and ready to stain. If you prefer you may return these and order unfinished. You are a good fellow and our desire is to make you happy. Warmest, Carl Garrison   Thanks for your reply Carl.  Can we swap the medium oak out for the light pine?  That looks like a close match to the light oak head boards we have. Please let me know how to proceed with swapping the rails. I still have the original shipping box and material so I can repackage them the same way they were shipped. Thanks for your assistance.   Dear ... ”

Matching Wooden Bed Rail Color Service

“ Thank you!  Great customer service! Kim C. ”

Kim C.

“ Hi Carl, Literally 10 minutes after I emailed you to check the order, UPS delivered the order. Looking forward to putting things together tomorrow! Thank you! Matt ”

Matthew N.

“ Thank You One and All I ordered the metal cross supports last week after speaking with the representative on the phone. He assured me that he had what I needed and would process the order if I completed it by Email before 3:00 p.m. I got the order Friday, installed it relatively easily Saturday morning when the new bedding arrived, and all is well. The replacements parts seem to be better quality than the original Ethan Allen parts purchased more than 20 years ago. Excellent rating on all fronts as far as I am concerned. ”

Michael S.