CUSTOMER TESTIMONIALS

We provide the best Quality of products to you. We are always here to help our lovely customers.

“ Great customer service. D. Robare ”

Great customer service

“ Happy with mirror support brackets.  Well made and mirror rail brackets are robust. -Rich ”

Happy with mirror support brackets. 

“ I appreciate the credit you did for me.  I apologize for the delayed response but I have just transferred here for work and received a new phone number so I didn’t hear your phone message until recently. I’m am happy to have the antique bedroom set for my guest bedroom again and the rails are as good a match as I could expect without a custom solution or total refinish. My little rant was more against UPS and wanted to inform you of their customer service.  I’m betting that they are probably great if they don’t bring anything across international borders.  I wasn’t really expecting any compensation from you or to even redo the invoice as it is one of the “it isn’t worth the time” exercises but am grateful for your help. People are quick to complain and slow to thank, but, thank you for going the extra mile! All the best -J. Ness ”

People are quick to complain and slow to thank, but, thank you for going the extra mile!

“ Just a note of appreciation from a satisfied customer! I found you through a Google search last weekend. My wife wanted to order bed rails through Amazon because of the 2 day free shipping, but after viewing your web site, I decided to order from you. We are ecstatic that the online order arrived in two business days (to Eastern PA). Just as importantly, we really like the look and sturdiness of the queen bed sideboards. Thanks! -John H. ”

I found you through a Google search last weekend

“ Thank you for sending the rails which I ordered last week.  They are a perfect color match to my existing bedroom set, and I was delightfully surprised.  Your workmanship is exceptional, and I know the rails will wear well throughout the coming years.  I am especially thankful for the ease of ordering and your patience with my many questions.   A very satisfied customer, -P. Mellon ”

They Matched The Existing Bed Perfectly

“ Carl, Thank you for the email and the suggestion however the two headboards and footboards would be two difficult to secure. Even though it is more expensive I’d prefer two pair that I can secure both headboards and footboards. I’m looking forward to the receiving my order and I appreciate you reaching out with your suggestion. Especially since it is for a less expensive option. That says a lot about you and your character. Thanks Again! B. Jamison ”

Less expensive and solved my problem

“ Good evening!  My light sideboards are awesome!  Perfect match. Thank you so much. -Michelle ”

My light sideboards are awesome! 

“ I hope you had a wonderful 4th of July.  No worries, as a distributor myself, I understand how these things happen J  Your customer service is excellent!  Thank you for responding so soon.  I’ll look for the additional hardware to arrive soon. Have a great day. K. McGrath ”

K. McGrath

“ Thank you so much for your help and I agree that the shims are not going to solve the problem. I will have to look into how I can order another bedrail and then get back to you about the return process. I absolutely love the wooden side rails the I bought from you. -D Sikaras ”

D. Sikaras

“ Hi Carl, We received the bed rails that I ordered last week but they appear to be dark cherry?  I’ve attached a photo for your information.  I believe I ordered medium oak.  The bed head rails are light oak but these seem really dark.  Can you verify what was shipped? Thanks, Todd   Dear Todd, Yes, those are our medium finish. We will never (off the shelf) send a product that will match your furniture. Each time we make a shipment we hope it will be a close match, however. If finish matters, we always recommend the unfinished as they are sanded and ready to stain. If you prefer you may return these and order unfinished. You are a good fellow and our desire is to make you happy. Warmest, Carl Garrison   Thanks for your reply Carl.  Can we swap the medium oak out for the light pine?  That looks like a close match to the light oak head boards we have. Please let me know how to proceed with swapping the rails. I still have the original shipping box and material so I can repackage them the same way they were shipped. Thanks for your assistance.   Dear ... ”

Matching Wooden Bed Rail Color Service

“ Thank you!  Great customer service! Kim C. ”

Kim C.

“ Hi Carl, Literally 10 minutes after I emailed you to check the order, UPS delivered the order. Looking forward to putting things together tomorrow! Thank you! Matt ”

Matthew N.

“ Thank You One and All I ordered the metal cross supports last week after speaking with the representative on the phone. He assured me that he had what I needed and would process the order if I completed it by Email before 3:00 p.m. I got the order Friday, installed it relatively easily Saturday morning when the new bedding arrived, and all is well. The replacements parts seem to be better quality than the original Ethan Allen parts purchased more than 20 years ago. Excellent rating on all fronts as far as I am concerned. ”

Michael S.

“   Hi Carl, Thanks so much for assisting me this morning. I’m looking forward to my new rails and support.Have a great day. Barbara P. ”

Barbara P.

“ Debbie, The Rails and slats arrived.  I set them up.  They are great.  The slats are the best I have ever seen.  The mattress and box springs have never been so comfortable. You guys can be proud of your product. Mike S.   ”

Mike S.

“ Carl thanks for the quick response , bed rails arrived today as promised and the bed has been assembled with new queen mattress and box spring! John U.   ”

John U.

“ OK, you guys, we got our mirror support on Tuesday of this week and finally got an open evening to install it.  It took less than a half an hour to install, and we love it.  Thanks so much for your product.  I called two or three furniture stores and asked about mirror supports and they told me to go and get a couple pieces of wood and use them – I’m so glad I found you instead.  Thanks again. Ron and Judy ”

Ron and Judy

“ Thank you Carl! I was able to rig the bed for the day and it held, but I’ll be pleased when the new rails come in.I appreciate your assistance and do not doubt that you shipped it when you say you did. Sincerely, Steve N. ”

Steve N.

“ Carl, Thanks for the fantastic customer service. Here are some photos of the damaged product. Merry Christmas! Thomas S. ”

Thomas S.

“ Last Monday I called and placed my order for side rails. Our bed broke the night before, mind you the day before our anniversary. Thanksgiving was a week and a half away. We needed our bed fixed sooner than later. I made my order before noon on a Monday. I found the box at our door Thursday of the same week. The color was a good match to our existing bed. We put the bed together and slept on it that Thursday night. You folks were great to work with over the phone. Your speediness was quite appreciated! ”

Caryn

“ Hi Carl, When I discovered we received the incorrect item, I thought to myself this is going to be a pain to exchange. My wife made the call and someone answered right way. We couldn’t believe it. We appreciate the quick response and making sure the correct item was shipped. Thanks! ”

Eric M.

“ I just received bed rails for a king sized bed. They fit perfectly and the color was perfect . ”

Joseph C.

“ After reviewing several sites, we decided on Garrett Supports. I called and spoke with a gentleman named Carl, and I am glad I did. He took the time to inform me about their bed rails and after speaking with him we placed an order for the pair. They arrived via UPS about a week later. We hauled the rice bed out of storage and set it up. What a pleasure it was to see that bed standing strong and tall without racking whatsoever and our Tower of Pisa was gone and she stood plumb line straight as it was meant to be. I cannot say enough positive things about Garrett Supports, their customer service and the quality of their products. As an aside comment, the stain and finish matched our bed perfectly. Carl was not only informative, but kind and courteous. By the time we finished our conversation I felt like one of the family. I will not hesitate to recommend doing business with the fine company of Garrett Supports or their sister company Acme Metal Products. ”

M.B.

“ The rails worked great and look really good. ”

Alisa

“ I ordered the center supports and unfinished side rails for a split box queen bed and received within two days of placing my order. They worked out perfectly. Would highly recommend to anyone looking to revive/replace/renew… ”

Frannie